It's your favorite time of year: the fire is roaring, it's snowing outside, and you're snuggled up on the couch with a blanket. It's also the perfect time for your fireplace to break. For many people that means dealing with cold temperatures and dreary days until repairs can be made—but not for you! If your Realfyre fireplace isn't working properly, we've got all the tips you need to get it back in shape (and warm up) as soon as possible.

Clean fireplace surround and glass window.

To clean the fireplace surrounds and glass windows:

  • Use a damp cloth to clean glass windows, making sure not to leave any water on them or use any abrasive cleaning products.
  • Use a vacuum cleaner with an upholstery nozzle attachment to clean the Fireplace Service surround. Be careful not to damage surrounding decorations or furnishings as you do so; if you're unsure of how best to proceed, consult your local hardware store for advice on which type of attachment would be most appropriate for your needs (many products are designed specifically with this purpose in mind).
  • If desired, apply a small amount of furniture polish (such as Pledge) onto the dry dusters provided by Real Fireplace Repair and wipe surfaces with care

Remove gas logs.

Remove gas logs.

  • Remove the log set from the Fireplace Repair .
  • Remove the log set from the fireplace glass door panel.
  • Remove the log set from the fireplace refractory panels, if present (these are small, rectangular pieces of ceramic that hold up and insulate your gas fire).

Check unit wiring.

  • Check the wires to make sure they are plugged in.
  • Check the wires to make sure they are not broken.
  • Check the wires to make sure they are not loose.
  • Check the wires to make sure they are not frayed.
  • Check the wires to make sure they are not kinked.

Check pilot assembly.

If you're having trouble getting your fireplace to light, first check the pilot assembly. The pilot assembly is the part of a gas fireplace that creates a clean and reliable flame. The pilot should be free of obstructions and damage so that it can function correctly and efficiently. A damaged or obstructed pilot may not light at all, or it could produce an inconsistent flame, which can cause overheating or other problems with your unit.

To check your unit's pilot assembly:

  • Remove any debris from inside the cabinet where you'll find it—this includes dirt, dust, etc., as well as anything else that might have fallen in there over time (like hair clips).
  • Look for any damage on its surfaces—if there is any visible damage like scratches or cracks on this area of your unit's bodywork then take extra care when handling them because they may become even more fragile than before if handled roughly by someone unfamiliar with working with such materials like wood fireplaces made out of oak wood panels versus steel materials used for building stoves made out of stainless steel pipes without any additional coating applied onto their surfaces making them susceptible to corrosion due to moisture buildup between layers during rainy seasons when humidity levels rise above average levels causing condensation buildup inside these kinds

Remove glass door panel or refractory panels.

To remove the glass door panel:

  • Remove the three screws from the side of the fireplace and lift off the glass panel.

To remove refractory panels:

  • Remove two screws from each side of the fireplace, then lift off panel(s). Do not remove refractory panels if you are replacing them at this time or if they are in good condition.

Replace log set.

Do not use a log set that is too small for your fireplace.

This may be obvious, but you need to make sure that the log set you choose is compatible with your fireplace. If it's too small or large for the available space, it won't work properly and could cause damage to your home.

Replace pilot assembly.

The pilot assembly is the part that lights the gas logs. It is located in the bottom of your fireplace and can be replaced by removing it and inserting a new one. Do not use a lighter to light this type of pilot assembly; it requires an electrical current from your home’s circuit breaker box.

Replace receiver box.

To replace the receiver box:

  • Remove the old receiver box. Connect a propane tank to your gas logs and light them on fire. Shut off the tank when flame intensity is at its maximum height.
  • Remove any old gasket material from around the edges of the opening in your hearth, where it meets with the brick or stone surrounding it. Use a thin-bladed utility knife to scrape out any remaining bits that are stuck in place before reinstalling new gasket material. Be sure not to cut through any of your stone or brick work during this process! When you're finished removing all traces of old gasket material, install new ones inside your fireplace opening (to make sure they don't leak) and around its perimeter (to make sure they don't crack).
  • Install a new receiver box by screwing it into place on top of your existing hearth with three screws (one at each corner). Make sure that these screws go through both layers so that there is no chance for leakage between them! If necessary due to space restrictions within other components such as gas logs or glass doors/panels/refractory panels installed above their respective openings within them*, install additional support brackets underneath these components beforehand so there won't be any problems with stability later down

Replace remote control transmitter.

If you have a problem with your remote control transmitter and the manufacturer's website does not offer any guidance, you can replace it yourself. You will need a new replacement remote control transmitter, which should be available from the manufacturer's website or from an authorized dealer.

The first step is to locate your fireplace's model number on its side panel. This information should be written in small print near the bottom of the panel—usually within three inches (7 cm) of where all other labeling appears on your unit. If there are no numbers visible on your unit, check inside for a sticker that identifies its serial number or model number and write it down so you'll know what kind of replacement part to order later.

Next, go online and search for instructions on how to replace your fireplace's remote control transmitter; this may take some time as manufacturers often post different instructions depending on which brand they carry (and sometimes even vary these instructions based on whether they're selling their own product). When following these directions carefully, though, replacing this component won't prove too difficult if you have basic knowledge about electronics like soldering irons and conductive glue solutions such as epoxy resin glue liquid adhesive (which can be found at most hardware stores).

Replace control valve assembly.

The control valve assembly is the part that controls the gas flow to the logs. It is located inside your fireplace and made up of metal, plastic and wires. The control valve assembly houses a knob on top that allows you to adjust how much gas is sent through it and into your logs. You should replace this if:

  • There are any signs of wear, damage or corrosion.
  • When you turn your control knob on high, but no flames come out of your log set.

Replace glass door panel or refractory panels.

  • Replace the glass door panel or refractory panels. If you have a fireplace with a tempered glass door, the glass may have broken or cracked due to age or improper handling. If this is the case, you can replace it with another piece of tempered glass that is available from home improvement stores and other retailers.
  • Test the new panel for fit before reinstalling it in your fireplace. To test whether a new panel fits properly, place it in front of your fireplace so that it covers up any remaining space left by the old one. Press down on the edge of each side to make sure there are no gaps between them and their respective sides of your fireplace opening. Any gaps will allow heat and air flow through them which could lead to overheating problems for both yourself as well as for those around you when using this feature on cold nights without proper insulation measures taken beforehand!

If one of your Realfyre fireplaces isn't working properly, take a look at this article so you can get it fixed as soon as possible!

If one of your Realfyre fireplaces isn't working properly, take a look at this article so you can get it fixed as soon as possible!

  • The first thing to check is the pilot light. Make sure that it's turned on and that there are no obstructions blocking it from reaching the flame outlet. If there is an obstruction, try removing whatever might be blocking it (such as dust or debris) and try again. If that doesn't work, we recommend contacting Realfyre for assistance with resolving your issue ASAP
  • If your fireplace still won't light up after trying the above steps then we recommend calling in a professional service technician from RealFyre to come out and fix it for you! They'll diagnose what's wrong and have you back up and running in no time.


Our team at Realfyre is here to help you with any problems you have with your Fireplace Installation . We have been providing top-quality service for over 25 years, so we're confident that we can solve whatever issues you may be having with your unit. Give us a call today to schedule an appointment!